State Information Technology Agency Act, 1998 (Act No. 88 of 1998)Chapter 6 : Service Delivery20. Business and service level agreements |
| (1) |
| (a) | Every department must conclude a business agreement with the Agency to regulate their relationship for purposes of— |
| (i) | the services contemplated in section 7(1)(a); and |
| (ii) | those services contemplated in section 7(1)(b) that it intends to use. |
| (b) | A public body must conclude a business agreement with the Agency in respect of those services contemplated in section 7(1)(a) and (b) that it intends to use. |
| (c) | The Minister must prescribe the compulsory terms of the business agreement by regulation in terms of section 23. |
| (2) | A department or public body and the Agency must conclude a service level agreement to support the business agreement concluded in terms of subsection (1). |
| (3) | A business agreement or service level agreement concluded in terms of section 20(1) or (2), before its amendment by the State Information Technology Agency Amendment Act, 2002, remains in force until such date as the relevant department or public body and the Agency agree on, which date may not be later than 36 months after that Act takes effect. |