| 17.1 | Any person who is dissatisfied with a decision of the Department regarding its use of official languages may lodge an official complaint addressed to the Director-General: Department of Justice and Constitutional Development. |
| 17.2 | A complaint shall be submitted by any of the following methods: |
| 17.2.1 | Registered post: The Director-General |
c/o Deputy Director-General: Court Services
Department of Justice and Constitutional Development
Private Bag X81
Pretoria
0001; or
| 17.2.2 | Physical delivery: The Director-General |
c/o Deputy Director-General: Court Services
Department of Justice and Constitutional Development
SALU Building
316 Andries* Street (Cnr Thabo Sehume & Francis Baard Streets)
Pretoria
0001; or
*Andries Street was renamed Thabo Sehume Street and Schoeman Street was renamed Francis Baard Street by the Tshwane Metro Council in March 2012.
| 17.3.2 | be lodged within three months of the complaint arising; |
| 17.3.3 | be in the official language that the complainant prefers; |
| 17.3.4 | state the name, address and contact information of the person lodging the complaint; |
| 17.3.5 | provide a full and detailed description of the complaint; and |
| 17.3.6 | contain any additional information that may be requested or needed to consider the complaint. |
| 17.4 | The Director -General shall— |
| 17.4.1 | consider the complaint and make a decision, no later than three months after the complaint was lodged; |
| 17.4.2 | inform the complainant in writing of the decision; and |
| 17.4.3 | advise the complainant about steps that may be taken if the complainant is dissatisfied with the decision. |
| 17.5 | A complainant who is dissatisfied with the decision contemplated in paragraph 17.4.2 may lodge an appeal to the Minister. |
| (b) | be lodged within one month of the decision contemplated in paragraph 17.4.2; |
| (c) | state the name, address and contact information of the person lodging the appeal; and |
| (d) | provide a full and detailed description of the appeal. |
| 17.6.1 | consider the appeal and make a decision, no later than three months after the appeal was lodged; |
| 17.6.2 | inform the appellant in writing of the decision; and |
| 17.6.3 | advise the appellant about steps that may be taken if the appellant is not satisfied with the decision. |
