Use of Official Languages Act, 2012 (Act No. 12 of 2012)

Notices

Implementation of the Reviewed Language Policy for the Department of Forestry, Fisheries and the Environment

19. Complaints Mechanism
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19.1Any person who is adversely affected by the use of the Language Policy may lodge a complaint to the Office of the Director-General of the DFFE at the following address:

 

By post to: The Director-General: Department of Forestry, Fisheries and the Environment, Private Bag X447, Pretoria, 0001

By hand at: Environment House, 473 Steve Biko Road, Arcadia, 0083

 

19.2The complaint must—
19.2.1be in writing;
19.2.2be lodged within three months of the complaint arising;
19.2.3state the name, address and contact information of the person lodging the complaint;and
19.2.4provide a full and detailed description of the complaint.

 

19.3The Director-General may request a complainant to supply any additional information necessary to consider the complaint; and attend the meeting for the purpose of making a verbal enquiry into the complaint.

 

19.4The Director-General shall consider the complaint and respond in writing no later than three months after the complaint was lodged, informing the complainant of the decision.

 

19.5The complainant may lodge an appeal with the Minister of Forestry, Fisheries and the Environment if not satisfied with a decision of the Director-General in writing within one month of a decision contemplated in paragraph 19.4, stating the name, address and contact information of the person lodging the appeal and providing a detailed description of the complaint.