Use of Official Languages Act, 2012 (Act No. 12 of 2012)NoticesDSAC Language Policy12. Complaints mechanism |
| 12.1 | Any person who is dissatisfied with a decision of DSAC regarding its use of official languages may lodge a complaint in writing to the DG. |
| 12.2 | Any complaint must be lodged: |
| 12.2.1 | in writing, and |
| 12.2.2 | within three months of the complaint arising. |
| 12.3 | Any complaint lodged must state the name, address, and contact information of the person lodging it. |
| 12.4 | Any complaint lodged must provide a full and detailed description of the complaint. |
| 12.5 | The DG may request a complainant to supply any additional information necessary to consider the complaint and to attend a meeting for the purpose of making an oral enquiry into the complaint. |
| 12.6 | The DG will consider the complaint and respond in writing, not later than two months after the complaint was lodged, informing the complainant of the decision. |
| 12.7 | If the complainant is dissatisfied with the decision of the DG, they may lodge an appeal to the Minister in writing, not later than two months after the dissatisfaction arose. |