Use of Official Languages Act, 2012 (Act No. 12 of 2012)NoticesDepartment of Arts & Culture's Official Language Policy13. Complaints mechanism |
| 13.1 | Any person who is dissatisfied with a decision of the DAC regarding its use of official languages may lodge a complaint in writing to the DG. |
| 13.2 | Any complaint must be lodged: |
| 13.2.1 | in writing, and |
| 13.2.2 | within three months of the complaint arising. |
| 13.3 | Any complaint lodged must state the name, address, and contact information of the person lodging it. |
| 13.4 | Any complaint lodged must provide a full and detailed description of the complaint. |
| 13.5 | The DG may request a complainant to supply any additional information necessary to consider the complaint and to attend a meeting for the purpose of making an oral enquiry into the complaint. |
| 13.6 | The DG will consider the complaint and respond in writing, not later than three months after the complaint was lodged, informing the complainant of the decision. |
| 13.7 | If the complainant is dissatisfied with the decision of the DG, he or she may lodge an appeal to the Minister in writing. |