Use of Official Languages Act, 2012 (Act No. 12 of 2012)NoticesDWS Language Policy10. Complaints mechanism |
| 10.1 | Any person who is dissatisfied with the decision of DWS regarding its use of official languages may lodge a complaint to the DG. |
| 10.2 | The complaint must be lodged in writing, and within three (3) months of the complaint arising. |
| 10.3 | The complaint should be addressed to: |
The Director-General
National Department of Water and Sanitation
Private Bag X350
Pretoria
0001
Email: [email protected]
| 10.4 | Any complaint lodged must state the name, address, and contact information of the person lodging it. |
| 10.5 | Any complaint lodged must provide a full and detailed description of the incident. |
| 10.6 | The DG may request a complainant to supply any additional information necessary to consider the complaint, and to attend a meeting for the purpose of making an oral enquiry into the complaint. |
| 10.7 | The DG will consider the complaint and respond in writing not later than three months after the complaint was lodged, informing the complainant of the decision. |