National Environmental Management: Waste Act, 2008 (Act No. 59 of 2008)NoticesNational Domestic Waste Collection Standards9. Waste Collection customer service standards for Kerbside collection |
| (a) | Weekly waste collection must be done on the same day every week according to the municipality's schedule. |
| (b) | When the scheduled municipal services are interrupted for whatever reason, the municipality must resume the service as soon as is practical and address all backlogs so caused as a matter of priority. |
| (c) | When collection has been missed the waste must be removed not later than on the next scheduled collection day. |
| (d) | The collection team will make every effort to return the same bin to the premises of the household if bins are used as receptacles. |
| (e) | A charge will be set for replacement of waste bins reported as: |
| (i) | lost or stolen; |
| (ii) | vandalized; or |
| (iii) | damaged (other than by the service provider/municipality or equipment or normal wear and tear). |
| (f) | Revised collection arrangements during the December holidays or for public holidays will be widely publicized if applicable. Residents will be informed of revised collection arrangement in advance by one or more appropriate method. |
| (g) | A charge does not apply in the following circumstances: |
| (i) | receptacles damaged by the service provider/ municipality or equipment; or |
| (ii) | receptacles provided to indigent households qualifying for fully rebated service. |
| (h) | The municipality must stipulate the time at which the waste receptacle must be put out for collection on, the collection day. |
| (i) | If the waste receptacle contains unacceptable material as specified in the by-laws (such as builders rubble) the waste may not be removed. |
| (j) | All complaints about the service must be addressed as follows: |
| (i) | promptly (within the time frame specified by the municipality); |
| (ii) | appropriately and realistically; and |
| (iii) | efficiently and effectively. |