Financial Services Ombud Schemes Act, 2004 (Act No. 37 of 2004)

19. Regulations

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The Minister may, after consultation with the board and the Council and by notice in the Gazette, make regulations regarding—

(a)the proceedings of the statutory ombud;
(b)the limitations on the jurisdiction of the statutory ombud, having regard to—
(i)the factual or legal complexity of any complaint dealt with by the statutory ombud;
(ii)the nature of the client whose complaint is dealt with by the statutory ombud;
(iii)the maximum amount involved in the dispute between the client and the financial institution; and
(iv)the legal relationship between the client whose complaint is to be dealt with and the financial institution;
(c)any matter which in terms of this Act is required or permitted to be prescribed; and
(d)any other matter which it is necessary to prescribe in order to achieve the objects of this Act.